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Get in touch.

Whether it's a transaction that hasn't landed, a question about cashback, or something else entirely — our team is here around the clock and we reply within a few hours.

24/7 support Replies within a few hours Cambridge, MA · United States
Send us a message

Fill this in and it lands straight in our inbox. The more detail you give us — especially a transaction reference — the faster we can sort it.

Goes straight to hello@briskvtu.com. We never share your details.

Before you write in

These three cover most of what reaches our inbox.

My transaction hasn't arrived
Most deliver within 30 seconds, but provider delays happen. Check your transaction history first — if it shows failed, the amount returns to your wallet. Still stuck? Message us with the reference.
I sent to the wrong number
Transactions are delivered to the exact details entered and are immediate, so recovery generally isn't possible. Contact us straight away with the reference and we'll tell you honestly what can be done.
Where's my cashback?
Cashback credits automatically to your Cashback Balance, shown in the Wallet tab separately from your main balance. If a transaction was reversed, its cashback is withdrawn too.

← Swipe to see all three →

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